Redono – Returns and RMA for WooCommerce

Changelog

1.3.2

• Corrected the legal basis of the Repair request. A customer asking the shop to repair a faulty item uses the legal guarantee remedy (Directive (EU) 2019/771, art. 13); the right to repair rules of Directive (EU) 2024/1799 bind manufacturers, so the “EU Right to Repair” wording is gone from the readme, the plugin description and the request form.

1.3.1

• The “Request a return” link no longer shows twice on the single order view in My Account with WooCommerce 10.9 or later.

1.3.0

• Complaint and repair requests have their own time window, in months, 24 by default to match the EU legal guarantee. Returns keep the window in days. The form offers only the request types whose window is still open for that order.
• Guest orders: a shopper without an account can file a request by entering the order number and billing email. The lookup does not say which of the two was wrong, allows 5 attempts per 15 minutes per IP address, never reaches an order that belongs to a registered customer, and grants 30 minutes of access to that one order only.
• The customer now gets a receipt email on submission with the request type, the items and the request number.

1.2.6

• The new-request email to the store now carries its “Manage in admin” link. It was always missing, because the link was built with the permissions of the customer who submitted the form.
• A personal-data erasure now also clears the customer as the author of their request records; it used to clear only the stored customer ID and note.
• The settings screen confirms a save with a “Settings saved” notice.

1.2.5

• The upgrade notice’s “Coming soon” and “Get notified” labels are English source strings for every language; Polish sites used to get their own Polish source text, which translators in other languages then saw untranslated.

1.2.4

• Hardening: the item and quantity lists posted by the return request form are now sanitised as integers at the moment they are read, instead of being read raw and cast later.

1.2.3

• The sidebar upgrade promo now follows the same dismissal as the banner. Dismissing the banner used to leave a full-height advert on the settings screen for good, which is not what the WordPress.org guideline on upgrade prompts means by used with moderation.

1.2.2

• The admin screen carries the new name. The rename reached the plugin header and the text domain but not the strings a shop owner actually reads: the WooCommerce submenu still said Returns, the settings heading said “Returns: RMA settings”, and the upgrade promo sold “Returns Pro”.

1.2.1

• The personal-data export and erasure query is annotated for Plugin Check. It reported the meta_query as a possible slow query; it runs only while WordPress processes a privacy request for one person, is paged, asks for post ids alone and uses two indexed meta keys, so the note explains it rather than contorting the query around a heuristic.

1.2.0

• Renamed to Redono. The WordPress.org review team asks a plugin name to lead with a distinctive, coined identifier rather than a generic descriptive word, and “Returns” is as generic as it gets. Redono is Esperanto for a giving back, which is what all three request types are. The text domain follows the new name; the settings, the stored requests and every hook are unchanged.

1.1.9

• Fixed: the PRO upgrade promo kept selling to people who had already bought the paid edition. Only the banner could be dismissed, so the sidebar promo and the locked feature cards followed a paying customer around for good. The promo now checks whether the paid edition is active and steps aside when it is.
• Fixed: arrow glyphs in the admin menu paths, and in the strings handed to translators. An arrow inside a translatable string makes the glyph every translator’s problem and changes the layout in any locale that drops it.

1.1.8

• Fixed: deleting the plugin left the per-user “dismiss” flag from the PRO notice in the database. Uninstall now removes it for every user, not just the one who dismissed it.

1.1.7

• The translation template was regenerated. It still named an older version of the plugin and pointed at source lines that had since moved, which is what translation tools read to show a string in context.

1.1.6

• Renamed to Plogins Returns – Returns and RMA for WooCommerce so the name leads with the brand rather than a generic word, which is what the WordPress.org plugin review team asks for. The plugin slug is unchanged.

1.1.5

• Fixed: the “Request a return” link appeared on the order confirmation screen, straight after checkout. WooCommerce 10.9 began rendering My Account order actions there as well; the link belongs on My Account, where the documentation puts it.

1.1.4

• Tested against WordPress 7.1. Verified by activating this build on a clean 7.1 install with WooCommerce 11.1, not by editing the header.

1.1.3

• Fixed the PRO promo on the settings screen quoting a price in PLN. PRO is priced and charged in EUR, so an admin on a Polish site was shown a zloty amount and then billed in euro, and the zloty figure was a fixed conversion that drifted from the real charge as the rate moved. The promo now shows the euro price that is actually taken.

1.1.1

• Polish, German and Spanish translations completed for the typed request strings.
• The “WooCommerce required” notice now uses the current plugin name.

1.1.0

• Typed requests: every request is now a Return, a Complaint or a Repair. Return stays the default, so existing records keep working unchanged.
• Right to Repair: the Repair type lets customers ask you to repair a faulty item and state a preferred remedy (repair, replacement or refund) for complaints and repairs.
• Type-aware reasons: each request type has its own reason list, validated on the server so a reason always matches its type.
• Each order now allows one request per type instead of one request in total, so a return no longer blocks a later complaint or repair.
• Admin: a Type column and a “filter by type” dropdown on the Return Requests list, plus the type and preferred remedy in the request details.
• The merchant notification email now states the request type and preferred remedy.
• New returns/types filter and a returns/request_created action for extensions.

1.0.3

• Accessibility improvements to the admin and storefront markup.
• Fixed low-contrast admin headings under an OS dark-mode preference.

1.0.2

• Added bundled Polish, German and Spanish translations for the plugin interface.

1.0.1

• First stable release.

0.1.3

• Renamed to Plogins Returns for WooCommerce for a more distinctive plugin name.

0.1.2

• Returns\Support\Refunds helper with returns/order_refund action for PRO refund automation.

0.1.1

• Returns\Support\Reasons with returns/reasons and returns/reason_label filters for PRO analytics and extensions.

0.1.0

• Initial release: self-service return requests from My Account, item picker with reason and note, ownership checks, configurable eligibility and window, merchant email, a private return-request record and an admin status workflow.