Awesome Support – WordPress HelpDesk & Support Plugin

Changelog

6.3.9

• Fix
  • We fixed a PHP notice when a translation was triggered too early.
  • Admins were not able to delete attachment files.
  • Now users can receive email notification when someone replies through the REST API.
  • For new install, agent could not create a ticket reply.
• Tweak
  • We updated changelog format.
  • Solved the Editor zoom out.

6.3.8

• Fix
  • Fixed export tickets feature.
  • Fixed vulnerable issue of Insecure Direct Object Reference.
• Tweak
  • We improved the layout : Additional Support Staff.

6.3.7

• Fix
  • Fixed vulnerable issue of Unauthenticated Sensitive Information Disclosure.
  • Fixed Missing Authorization to Unauthenticated Role Demotion.
• Tweak
  • Update default fallback rules for the .htaccess file in the ticket folder.

6.3.6

• Fix
  • Fixed vulnerability to sensitive data exposure.
  • Fixed vulnerable issue of PHP Object Injection.
• New
  • Create a Get Help button to reach out to Support (Free and Premium).

6.3.5

• Fix
  • Fixed Bug in load more ticket replies interface.
  • Fixed vulnerable issue.
• New
  • New feature to support custom file type such as “.k” and “.dyn”.
  • New feature to set the Maximum Lenght in the subject of ticket on Submit Ticket Form of front-end.
  • New feature to allow embed images on Email notifications when replying.
• Tweak
  * We improved the cache admin menu ticket count.

6.3.4

• Tweak
  • We improved the Editor ‘Zoom In, Zoom out’ feature.
  • We improved the tutorial process when user setups the plugin first time.
• New
  • New feature to export the Reports and statiscs data in csv, graphs and pdf.

6.3.3

• Fix
  • We fixed Bug ticket reply from cron job (IMAP ADDON).
  • We fixed the compatibility with WordPress version 6.8.

6.3.2

• Fix
  • We fixed vulnerability Issue with ticket folder.

6.3.1

• Fix
  • We fixed issue of HTML Formatting Lost in Email Settings After Saving.
  • We fixed issue of Crashing site with an infinite loop.
  • We fixed the JavaScript error that appears when the user moves the browser window.
  • We fixed the conflict issue of Company Profile and Canned Responses add-ons.
  • We fixed the Bug for Nested Departments.
• Tweak
  • Revised plugin deactivation process with feedback.
  • We changed the column name from “creation date” to “last modified”.

6.3.0

• Tweak
  • Update General Rules and Improve Security, Performance, and Accessibility for Plugin Repository

6.2.3

• Tweak
  • Updating security rules for multiple files upload.

6.2.2

• Tweak
  • Updating security rules for form upload via AJAX.

6.2.1

• Fix
  • We fixed the issue with the user search.

6.2.0

• Fix
  • We fixed security vulnerabilities in all the plugin.

6.1.11

• Tweak
  • We implement a CSRF protection (via a nonce) in the endpoints wpas_dismiss_free_addon_page and wpas_skip_wizard_setup.

6.1.10

• Fix
  • We fixed the vulnerability where a subscriber role could have the ability to skip the “Awesome Support: First Time Install” banner process in the admin dashboard.

6.1.9

• Fix
  • We fixed when the agent was not able to choose a user when changing the ticket creator field.

6.1.8

• Fix
  • We fixed the 3 vulnerabilities:
    • Authenticated (Subscriber+) SQL Injection.
    • Missing Authorization via wpas_get_users() function.
    • Missing Authorization via editor_html() function.

6.1.7

• Fix
  • We fixed high priority vulnerabilities to keep the plugin safe and up to date.

6.1.6

• Tweak
  • We applied several security patches to improve the plugin security.

6.1.5

• Fix
  • Patched security issues to keep the plugin secure.
  • We solved the error messages when saving ticket settings.
  • It was not possible to upload multiple files with the drag and drop uploader.

6.1.4

• Fix
  • We fixed an issue with the Email Support add-on and the Piping Subject Link.
  • The Admin could not pull custom fields data, now it’s possible.
  • We fixed the role for users on the admin ticket list.
  • Fixed deprecated errors from PHP 8.1 and 8.2
  • We now display a horizontal scroll bar when ticket content is wider than the display element.
  • An E_ERROR message was fixed.
  • If I upload a file to a ticket with the character “#” on the filename, the file won’t load.

6.1.3

• New Feature
  • Add attachments when you print tickets. You can enable or disable this option on the print screen.
• Tweak
  • We updated the assigned agent field, in the ticket details page in the back end to a select and search field. This is useful when there are hundreds of agents in the list.
• Fix
  • Fixed Deprecated error message.
  • We fixed some warning messages for PHP 8.0.
  • Solved Warning and Deprecated messages related that affect the Public Tickets add-on in PHP 8.0.
  • We fixed a warning message when activating the E-mail Support add-on.
  • We fixed a security vulnerability in the login fields.
  • We did some security fixes to keep the plugin safe and stable.
  • We fixed when using a command line task that generates multiple notice messages.
  • Solved an Undefined array key warning message that shows to some users.
  • When deactivating the plugin with add-ons activated, it crashed websites. From now, this won’t happen, you can deactivate the plugin with the add-ons activated and the site won’t crash.

6.1.2

• Fix
  • Fixed security vulnerability

6.1.1

• Fix
  • When activating Client tickets add-on with Version 6.1.0 SHOW EMPTY notice
  • Fixed security vulnerability
  • Errors when Awesome Support and WooCommerce are Enabled on PHP version 8.x
  • Conflict with Email Support Add-on
  • SSL verify throw warnings
  • Registration form did not remember completed fields. Now these fields are saved properly
  • Now all the ticket with the “Awaiting for Reply” status filter are displayed
  • Fixed login issue with the Guest tickets add-on on PHP 8.0
  • fileinfo.dll extension not enable on server caused Drap-dop file not working
• New Feature
  • You can show the image attached on the ticket, in the print file.

6.1.0

• Fix
  • 3984879 – GAS conflict with Download Monitor (Plugin)
  • 3946543 – Error occurs when applying Close Filter
  • 3862319 – Backslashes lost in Ticket body
  • 3919242 – JS deprecated messages
  • It’s not possible to edit a ticket submission or reply in the back end.
  • Reset filter button issue
  • Invalid ticket ID a tag url in list
  • Stability vulnerability
  • #652: Arbitrary expressions in empty are allowed in PHP 5.5 only

6.0.14

• Fix
  • Fixed security vulnerability
  • Fixed Fixed Error message format
  • Fixed Fixed Tutorial message format

6.0.13

• Fix
  • Fixed security vulnerability
  • Fixed custom fields check box issue
  • Fixed Mail Editor Problem

6.0.12

• Fix
  • Fixed security vulnerability
  • This version won’t work with older versions of the listed add-ons
  • Awesome Support: Agent Front-end, Auto Close, Company Profiles, Documentation & Knowledgebase, E-Mail Support, FAQ, Issue Tracking, Service Level Agreements, Smart Replies Powered by AI and Machine Learning, Tasks and Todos

6.0.11

• Fix
  • Fixed security vulnerability

6.0.10

• Fix

  • Fixed Urgent security vulnerability
  • Fixed typo in agent_last_name
  • Fixed reply vulnerability

• New

  • Added translate Ticket Type
  • Added msg file type to allow upload attachment
  • Updated Bootstrap4Themes

6.0.9

• Fix
  • Fixed Urgent security vulnerability vendor

6.0.8

• Fix
  • Fixed Urgent security vulnerability
  • Fixed user permissions for close_ticket
  • Fixed check the header hasn’t been sent for calling session_set_save_handler()

6.0.7

• Security Fixes

  • Fixed Urgent security vulnerability
  • Fixed Vulnerability Reflected Cross-Site Scripting on load preview

• Fix

  • Fixed ticket filters in the portrait mobile view
  • Fixed unslash content before display
  • Custom code request for the wp_editor
  • Fixed Fixed redeclare formatbytes method

6.0.6

• Security Fixes

  • Bump path-parse from 1.0.6 to 1.0.7
  • Bump hosted-git-info from 2.8.8 to 2.8.9

• Fix

  • Fixed get users with include and exclude args
  • Typo fix: correct “rely” to “reply” in email templates
  • Fixed not possible to edit ticket in the back end
  • Fixed corrupted files when downloading attachments
  • Mobile view optimisation
  • Fixed IDOR Vulnerability
  • Fixed custom field validation error message.

6.0.5

• Fix
  • Fixed illegal offset type message on the ticket list
  • Fixed a backslash showing when should not in emails
  • Correction of Product Sync
  • Session Manager fix
  • Security update applied

6.0.3

• Fix
  • Minor corrections

6.0.1

• Fix
  • Fixed the issue with the session_start() function call
  • Fixed the conflict with the Agent Front End add-on in PHP 7.4
  • There was a color picker error message shown in the wp-admin interface.

6.0.0

• Security Fixes

  • Sanitize posts and fix SQL injections

• New

  • Ticket Types
  • Option To Suppress Closing Emails To Customer
  • myCRED Integration
  • Ticket Form Redirect
  • Product Syncing – Control Which Product Statuses Should Be Synced
  • Notifications Button For Single Ticket Screen
  • Ticket Templates
  • Time Fields on Front-End

• Fix

  • When editing a customer response on a ticket, the response was not saved in the text tab.
  • Continue 2 Warning Messages were fixed.
  • Fixed some functions that generated Deprecated Notices
  • A user was able to see the ticket title of other users in the front end.
  • When clicking on the “Mine” Tickets in the back end, the list was empty.
  • YouTube URLs where not show when adding them to a ticket reply.
  • Path to front-end style-sheet was sometimes incorrect – resulting in an un-styled front-end.
  • Restore the ability to load the style.css from the theme folder if it exists.
  • The flag that controls whether the end user can set the auto-delete-attachment checkbox was not being respected when opening tickets.
  • The flag that controls whether the end user can set the auto-delete-attachment checkbox was not being respected when replying to tickets – but only doing so when the overall auto-delete-attachment flag was turned off.
  • Removed a header from the general settings tab that was unnecessary (no child items existed for it).
  • Do not blindly set the wpas_default_channels_added option if the channel taxonomy does not yet exist. This can happen if the taxonomy is not enabled for some reason.
  • Product Syncing: Make sure that fewer products show up in the product taxonomy without a description
  • Product Syncing: Clean up some odd syncing logic
  • Gutenberg/block editor translation process has changed so had to change our Gutenberg block code to accommodate.
  • Ensure that all custom taxonomies have their “back to items” item set properly. Before, every custom taxonomy would say “back to categories” when a taxonomy item was edited and saved.
  • Remove a close link in the ticket reply area if the agent does not have the ‘close_ticket’ capability set.
  • The “can be assigned” field was not showing up unless the agent was a WP administrator. We’re now using the wpas_is_asadmin() function to qualify who can see this field.
  • The departments options was not showing up in the user profile unless the agent was a WP administrator. We’re now using the wpas_is_asadmin() function to qualify who can see this field.
  • Do not load the editor script on all wp-admin pages – only load on our pages.

• Tweak

  • Added schemas to some REST API routes that didn’t have them
  • Using latest release version of the Titan Framework (1.12.1) This results in some slight UI changes to the settings screen – especially drop-downs that now use SELECT2 boxes by default.
  • File-Uploader Class – Make sure a required function exists before using it. (For some reason sometimes it does not, especially when called from our gravity forms add-on.)
  • Added option to load earlier versions of select2
  • Cleaned up logic related to messages shown when ticket failed to close properly on the back-end.
  • Cleaned up logic related to messages shown when ticket failed to close properly on the front-end.
  • Overlays: Made styling for input and select buttons for certain overlays specific to the Ticket-list page instead of overriding all the other ticket pages.
  • Renamed certain sections of the TICKETS->SETTING->EMAILS tab and added descriptive text to certain other items.

5.8.2

• Security Fixes
  • Sanitize the ticket post title when tickets are submitted from the admin area by agents and admins.

3.0.0

• The Phoenix reborn. An entirely new version of Awesome Support